AI products · Customer value · Strategy
I spent 10+ years at Digitate (a Tata Consultancy Services venture) taking AI software from pitch to real results inside large companies. Now I'm at Stanford GSB, doing an MS in Management and AI.
Email me LinkedInThree things I'm proud of. The numbers are real.
As Offering Manager, I shaped a new offering of our AI automation product. I set up pricing, partners and the rollout plan. Customers now saw value in 30 days, not 90.
As a Customer Success Manager, I grew use of our ignio platform by 30%. That opened the door to upsells. I also cut churn by 10% by catching problems early.
As a Solution Architect on large deals, I designed the automation work. Clients got an average 185% return over three years.
I started as an engineer. I like to build the thing, not just talk about it.
When I couldn't see the health of our accounts in one place, I built a "Customer 360" dashboard. It became the single source of truth for customer health, financial health and leading KPIs at Digitate.
I also bring what I hear from customers, sales and partners back to the product team. I care about whether a feature makes economic sense, not just whether it's cool.
I'm looking at roles in AI strategy, customer success and AI value. If your team needs someone who can build and also prove the business case, I'd like to hear from you.
leena22@stanford.edu